INFORMATION COMMUNICATION TECHNOLOGY OFFICER I/ COMPUTER PROGRAMMER I

For appointment to this grade, a candidate must have: -

1. Cumulative service period of six (6) years relevant work experience, three (3) of which must have been in the grade of ICT Assistant II or in a comparable position;
2. Diploma in any of the following fields; Computer Science, ICT, IT, Computer Engineering, Computer Networking, Software Engineering, Business IT, Data Science, Telecommunications Engineering, Electrical and Electronics Engineering, Cyber Security or equivalent from a recognized Institution; and
3. shown merit and ability as reflected in work performance and results.

Duties and responsibilities;

1. Verifying ICT operational data for reporting and optimizing performance;
2. Installing and configuring ICT systems, databases, Applications, networks, data center services and communication systems;
3. Troubleshooting, diagnosing and solving network, software and hardware issues;
4. Scheduling preventive measures, repairing and maintaining ICT equipment and software application;
5. Coordinating ICT help desk services;
6. Providing end user support and capacity building;
7. Identifying user needs to inform development of system specifications;
8. Administering of ICT systems, databases, Applications, networks and communication systems;
9. Assisting users with information security management issues and related procedures; and
10. Implementing ICT-related risk management strategies.