SENIOR TELEPHONE SUPERVISOR I

For appointment to this grade, a candidate must have:

1. Served in the grade of Telephone Supervisor I or comparable and relevant position in the Public Service for a minimum period of three (3) years;
2. Have attended and passed an instructors Training course for Government Telephone Supervisor lasting not less than Four (4) Months from a Government Training institute or any other recognized institution;
3. Have attended and passed a Certificate course for Government Telephone Supervisor lasting not less than Four (4) Months from a Government Training institute or any other recognized institution;
4. Be proficient in computer applications
5. Possess good oral and written communication skills in both English and Kiswahili;
6. Be in possession of a diploma in telecommunication operations management or its equivalent qualification from a recognized institution; and
7. Have shown merit and ability as reflected in work performance and results.

Duties and Responsibilities

i.        Supervision of work at the switchboard; telephone exchange routine work; preparation of duty/annual leave rosters for telephone personnel

ii.        Collection of telephone traffic data for determining adequacy of telephone facilities and staffing levels; and

iii.        Liaising with Engineers/Technicians on maintenance of telephone exchange equipment/facilities, accounts section on payment of bills and supplies section on procurement of telephone facilities/ spare parts and stationery.