TELEPHONE SUPERVISOR I

For appointment to this grade, a candidate must have: -

     i.        Served in the grade of telephone supervisor II or in a comparable and relevant position in public service for a minimum period of three (3) years;

   ii.        Attended and passed an instructor's training course for telephone supervisor lasting not less than four (4) months from a Government Training Institute or any other recognized institution;

  iii.        Good oral and written communication skills in both English and Kiswahili;

  iv.        Proficiency in computer applications; and

    v.        Shown merit and ability in the management of telephone services.

Duties and responsibilities;

An officer at this level will be in charge of a telephone exchange of five to six (5-6) switchboard positions, with a maximum capacity of sixty (60) exchange lines and approximately six hundred (600) extension lines.

The officer will be responsible for;

     i.        Supervision of work at the switchboard;

   ii.        Telephone exchange routine work;

  iii.        Preparation of duty/annual leave roster for telephone personnel and collection of telephone traffic data for determining adequacy of telephone facilities and staffing levels; and

  iv.        The officer will also liaise with Engineers/technicians on maintenance of telephone exchange equipment/facilities, Accounts section on payment of bills and supplies section on procurement of telephone facilities/spare parts and stationery.